Delivery & Returns

UK Delivery

We offer a range of flexible delivery options for addresses within the UK

UK

Customer Cost

Timescales

Standard Delivery

£6.00

(£8.00 for Baskets/Clutches)

(£10.00 for monogrammed items excluding candles)

1-3 working days (Approx 1 week for monogram candles)

(Baskets/Clutches take 1-2 weeks however any change to this will be stated on the product )

Next Day Delivery

(Not available on monogrammed items)

£8.00

Next day when ordered before 1pm Monday -Thursday

Saturday Delivery

£15.00

Sat when ordered before 1pm Friday

Northern Ireland Delivery

£10.00

2-7 days 

(Baskets/Clutches take 3-4 weeks)

Our Next Day and Saturday delivery is delivered by DPD and our Standard delivery service is delivered by DPD.

All orders require a signature on arrival, if you are not available at time of delivery our couriers will attempt to leave your parcel with a neighbour or will return the parcel to the depot for re-delivery. You will receive an email or text message prior to your delivery indicating it's scheduled time and day of delivery. It will provide you with the option to make various changes to suit you. 

International Delivery

Europe

Customer Cost

Timescales

Europe – Zones

Ireland

£25

2-7 days 

(Baskets/Clutches take 3-4 weeks)

Ireland

Channel Islands

£30

2-7 days 

(Baskets/Clutches take 3-4 weeks)

Channel Islands

Europe – Zone 1

£20 

(£25 for Baskets/Clutches)

2-7 days 

(Baskets/Clutches take 3-4 weeks)

Belgium, France, Germany, Luxembourg, Monaco, Netherlands, Italy, Portugal, Spain

Europe – Zone 2

£25 

(£30 for Baskets/Clutches)

2-7 days 

(Baskets/Clutches take 3-4 weeks)

Austria, Cyprus, Denmark, Finland, Greece, Poland, Sweden

Europe – Zone 3

£35 

(£40 for Baskets/Clutches)

2-7 days 

(Baskets/Clutches take 3-4 weeks)

Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Andorra, Lichtenstein, Norway, San Marino, Switzerland

 

Worldwide

Customer Cost

Timescales

Countries

USA

£60

(New York £50)

up to 7 Working Days 

(Baskets/Clutches take 3-4 weeks)

USA

Australia

£50 

(£60 for Baskets/Clutches)

up to 7 Working Days 

(Baskets/Clutches take 3-4 weeks)

Australia

Rest Of The World

£60

up to 7 Working Days 

(Baskets/Clutches take 3-4 weeks)

All other countries excluding those specified above

Returns

Any customs or import duties are charged once a parcel reaches the destination country. Any additional charges must be paid by the recipient of the parcel. Unfortunately we do not have any control over these charges and advise you contact your local customs office for current charges before placing the order.

We want you to be fully satisfied with your order, in the unlikely event this is not the case you can return your order to us within 7 days of receipt of your goods for an exchange or refund. We aim to process all refunds within 7 days of receipt of goods. 

We can only offer exchanges for alternative sizes or colours of the same product and all exchanges are subject to availability on return of goods. Please identify if you would like a return or exchange on the return email.

Please email enquiries@raefeather.com to claim a returns or exchange address label and state a reason as to why you are returning or exchanging the item(s). Please allow two weeks from the day you return your package for your account to be credited.  Customers will be responsible for shipping and handling charges.

Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. For hygiene reasons we cannot accept returns for swimwear, lingerie or earrings unless the product is faulty.

If you receive a faulty item please contact us so we can arrange for the items to be returned. 

PERSONALISED OR MADE TO ORDER GOODS
 
Please note that bespoke or personalised items cannot be changed or returned.