Terms & Conditions

These terms and conditions apply to all orders placed by the customer (referred to as “you” or “your”) with rae feather (“rae feather” “us” or “we”), at www.raefeather.com (“website”). Please read our Terms and Conditions carefully before placing any orders on the website. By placing an order, you agree and accept these Terms and Conditions. We may modify these Terms and Conditions occasionally, should you not agree with the Terms and Conditions or are unclear with any aspect please contact us on enquiries@raefeather.com. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Product Availability

We make every effort to display accurate stock availability on the website but stock levels are subject to change without notification.

Please note that all orders are subject to availability and stock is not reserved until your order has been confirmed. Items placed in your basket are not reserved and may be purchased by other customers.

Registering

To be able to place an order from our website you will be asked to register. You must provide your name, email address and a password to register. You are required to provide information that is true, accurate and current.

If any of your registration details change please update this on the website or notify us on enquiries@raefeather.com

You will be asked to provide a password when registering and this should be kept secure at all times.

Completing an order

Before completing an order you can review your order including total price and shipping charges. Once you submit your order by pressing confirm in checkout you have agreed to pay the total amount due and have agreed to the terms and conditions.

Payment

We accept payment online using MasterCard, VISA, Maestro, Amex and PayPal.

Payment for your order is taken at the time your order is placed. The currency used in British Pounds (GBP). VAT is included in all our prices.

You are required to provide payment details that are valid and correct and you confirm that you are the person referred to in the billing information provided. Rae feather reserve the right to cancel orders if they do not meet all or any of the security requirement and to restrict multiple quantities or an item, or of orders being shipped to any one customer or postal address.

Order Confirmation

You will receive an online confirmation on your screen once your order has been placed, as well as an email confirmation.

Changes to your placed order

We aim to deliver orders as quickly as possible so once your order has been placed we are unable to make changes to your order. If you wish to change a placed order you must contact us as soon as possible at info@raefeather.com or call on +44 1280 848 522.

Pricing

All prices are displayed in British pounds (£/GBP). All prices exclude shipping fees which will be added in checkout and will differ based on which country your order is shipped to. You can select shipping country in checkout.

If you are placing an order using a card or PayPal account which is not denominated in British pounds (£/GBP) your card issuer or PayPal will calculate the applicable exchange rate to process the transaction. Rae feather is not responsible for any exchange rates.

Any customs or import duties are charged once a parcel reaches the destination country. Any additional charges must be paid by the recipient of the parcel. Unfortunately we do not have any control over these charges and advise you contact your local customs office for current charges before placing the order.

Delivery

We will dispatch approved orders as quickly as possible but delivery timescales will be dependent on the delivery method chosen in checkout. Delivery times vary depending on country and certain postcodes within the UK. We cannot be held responsible for any delays caused by destination customs clearance processes.

If we are unable to dispatch all or part of an order due to stock or other reasons, we will inform you as quickly as possible. In this case, you will be able to cancel the order and a refund for the full order amount, including shipping will be provided to you.

Your right to cancel an order

You have the right to cancel your order in writing within 7 days of delivery of the goods. You will need to return the item(s) by post. Once returned we will refund all items undamaged, unused and with all labels and tags intact.

If returns are damaged, soiled, washed, worn (other than trying the item on) or alternated the products may not be accepted and may be sent back to the customer and/or a refund refused.

Returns Policy

If you are not entirely happy with your order you can return your item(s) to us within 7 days of receipt. We will be happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We aim to process all refunds within 7 days of receipt of goods.

Please email enquiries@raefeather.com to claim a returns or exchange address label and state a reason as to why you are returning or exchanging the item(s). 

We can only offer exchanges for alternative sizes or colours of the same product and all exchanges are subject to availability on return of goods. Please identify if you would like a return or exchange on the return note. 

It is your responsibility to make sure returned orders reach us so we advise that you obtain a proof of return from the post office.

Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. For hygiene reasons we cannot accept returns for swimwear, lingerie or earrings unless the product is faulty.

Faulty Items

If you receive a faulty item please contact us so we can arrange for the items to be returned.

Product Images

Every effort has been made to accurately display products and colours on the website however colours can display differently due to your computer.

Rights

All rights, including copyrights on the website remain with rae feather. Any use of content from this website is prohibited without our permission.

Monogram Baskets, Clutches and Small Baskets

Please be gentle with these items,  our baskets and clutches are custom made, hand painted products. The weave on the basket and/or clutch may move and chipping may occur with use.  Rae Feather offer a 'touch up service' which is free of charge within 6 months of dispatch (not including postage) for UK residents, please email info@raefeather.com for more information.  For items over 6 months old and/or for our overseas customers please email info@raefeather.com for more information or a quote.  There may be discrepancies with other items of this product and will differ from time to time with regards to size, finish and colour variation.

Monogram Totes, Canvas Bags & Clutches, Throws, Towels, Scarves, Candles & Notebooks

Due to personalisation all the above products are non-refundable and non-exchangable, please contact info@raefeather.com with any queries.

Canvas Bags & Clutches - Sponge Clean / Dry Clean Only

Suede & Sheepskin

These items are made to order.  These are non-exchangebale and non refundable products.