Delivery Service Standard
Royal Mail 48HR tracked & DPD
|Next Day Delivery (Order before 1pm, Monday - Thursday - exc. Monogram Items)||£8||DPD NEXT DAY|
Please see individual item description for delivery estimate
We use Royal Mail 48HR tracked service and DPD for our deliveries. Due to the current COVID-19 crisis the couriers may be experiencing delays. All non monogrammed orders will be sent out using the 48HR trackable service, however If you require your item sooner then please email firstname.lastname@example.org or phone 01280 734100.
All charges will be clearly visible at checkout prior to completing the sale and all orders are sent with Duty paid.
Delivery costs are €12 and free if you spend over €175 and all duties are pre paid.
Rest of the World
All charges will be clearly visible at checkout prior to checking out. Deliveries to the United States are $14 and free if you spend over $220.
Additional charges may apply if you are ordering baskets or Larger items which you will be notified about prior to sending.
Due to increased COVID-19 restrictions, we expect that some orders may take longer than planned to be delivered. We are working hard to reduce delays across our delivery network and apologise for any inconvenience.
Of you have any questions at all prior to checking out then please email email@example.com.
Baskets and bags are packaged in cotton dust bags and packed in a discreet cardboard box as our standard packaging. Clothing is wrapped in tissue paper and delivered either in a box or tough recycled paper bag. Gift boxes can be purchased separately but are not appropriate for certain sizes of baskets, details are provided on individual product pages where applicable.
All parcels are trackable once despatched. Details of your dispatch will be received in your shipping confirmation email
Please note that the service used is Tracked 48 with Royal mail and the cost of £3 will be deducted from the returned item unless you have received a wrong item or your item is faulty.
Here is the downloadable returns form here.
Please use the link below and follow the steps to generate your printed returns label or QR code.
Please print your label, attach it to the front of your parcel and send via the Post Office or present your QR code if you do not have access to a printer.
Please remember to obtain proof of postage and ensure that you enclose your completed Return Note inside your parcel. If you do have access to a printer these details can simply be written down on a piece of paper and placed in the parcel.
Customers will be responsible for shipping and handling charges to return items (unless items are faulty). We do not take responsibility for the shipping of your item and therefore suggest you use the trackable service above.
Returning parcels is easy with Royal Mail. You can arrange a parcel collection from your home, place of work or even a nominated Safeplace for a day that is convenient for you. Simply book your collection for a small fee by visiting https://send.royalmail.com/
Our returns address is below if you would like to use your own postal/courier service to return.
Rae Feather Returns
Stowe Castle Business Park
Non UK Returns
Please email firstname.lastname@example.org if you wish to return from outside the UK.
Refunds will be issued onto the original payment card or Paypal account. Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Shipping costs will be excluded from your refund unless the items are faulty. Items must be returned to us unused with all tags and original packaging still attached in a clean, unworn condition. For hygiene reasons, we cannot accept returns for earrings unless the product is faulty. Returns that do not meet our policy will be sent back to you.
If your item is faulty on receipt of goods, you can return it for a refund within 30 days from the date you received it. If you have owned the item for more than 30 days, please contact Customer Care directly.
Personalised or Made to Order Goods
Please note that bespoke or personalised items cannot be changed or returned.
Unfortunately, we are unable to issue refunds on any gift vouchers.
Jewellery - Earrings
For hygiene reasons, we will be unable to accept returns for any earrings purchased.
We will only accept returns on unopened items, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.