UK and Ireland Delivery

International Delivery

Delivery costs for Clothing orders are £15 for International orders.

Baskets are charged at £40 - £50 for delivery dependent on size and destination. Please ensure you check out using the Basket shipping option if you have a basket included in your order.

Standard delivery is generally sent by Royal Mail or GLS Couriers. Once you have your tracking number from us your delivery can be tracked in your own country by completing this link below.

Duties and taxes are included for orders in the EU. Please contact us for more information if you are unsure on info@raefeather.com or call 01280734100.

Packaging

Baskets and bags are packaged in cotton dust bags and packed in a discreet cardboard box as our standard packaging. Clothing is wrapped in tissue paper and delivered either in a box or tough recycled paper bag. Gift boxes can be purchased separately but are not appropriate for certain sizes of baskets, details are provided on individual product pages where applicable.

Tracking

All parcels are trackable once despatched. Details of your dispatch will be received in your shipping confirmation email

UK RETURNS

Please note that the service used is Tracked 48 with Royal mail and the cost of £3 will be deducted from the returned item unless you have received a wrong item or your item is faulty.

VERY IMPORTANT - Please print and include the Downloadable returns form.  Print here.

Please use the link below and follow the steps to generate your printed returns label or QR code.

http://www.royalmail.com/track-my-return/create/5282

Please print your label, attach it to the front of your parcel and send via the Post Office or present your QR code if you do not have access to a printer.

Please remember to obtain proof of postage and ensure that you enclose your completed Return Note inside your parcel. If you do have access to a printer these details can simply be written down on a piece of paper and placed in the parcel.

Customers will be responsible for shipping and handling charges to return items (unless items are faulty). We do not take responsibility for the shipping of your item and therefore suggest you use the trackable service above.

Returning parcels is easy with Royal Mail.  You can arrange a parcel collection from your home, place of work or even a nominated Safeplace for a day that is convenient for you. Simply book your collection for a small fee by visiting https://send.royalmail.com/collect/youritems and follow the process on screen

If your items are faulty, the original shipping cost and the returns postage will be refunded. If you require any further information please email info@raefeather.com or call 01280 734100.

Our returns address is below if you would like to use your own postal/courier service to return.

Rae Feather Returns
Unit 13
Stowe Castle Business Park
Bycell Road
Stowe 
Buckingham 
MK18 5AB

RETURNING ITEMS FROM OUTSIDE THE UK

All overseas customers should send returns to the address below:

Rae Feather Returns
Unit 13
Stowe Castle Business Park
Bycell Road
Stowe 
Buckingham 
MK18 5AB

We do not currently offer free returns to overseas customers, unless your item is faulty or you have received the incorrect items. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties.

Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

Here is the downloadable returns form here.

Refunds

Refunds will be issued onto the original payment card or Paypal account.  Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Shipping costs will be excluded from your refund unless the items are faulty or if you have received the wrong item.  Items must be returned to us unused with all tags and original packaging still attached in a clean, unworn condition. For hygiene reasons, we cannot accept returns for earrings unless the product is faulty. Returns that do not meet our policy will be sent back to you.

Faulty Items

If your item is faulty on receipt of goods, you can return it for a refund within 30 days from the date you received it. If you have owned the item for more than 30 days, please contact Customer Care directly.

Other issues with your order

If you have received the wrong item please email within the 14 Days to advise us and we can exchange or refund. Our normal conditions apply after this period.

Personalised or Made to Order Goods

Please note that bespoke or personalised items cannot be changed or returned.  

Gift Vouchers

Unfortunately, we are unable to issue refunds on any gift vouchers.

Jewellery - Earrings

For hygiene reasons, we will be unable to accept returns for any earrings purchased.

Skin Care

We will only accept returns on unopened items, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable. 

Final Sale and Sample sale Items

We do not accept returns on Final Sale Items or Items purchased in the Sample Sale.