Delivery & Returns

Christmas Delivery Dates

Last Monogram Order Date (International Delivery)
8th December

Last Monogram Order Date (European Delivery Only)
15th December

Last Embroidery Date (Worldwide)
15th December

For special delivery requests, please contact info@raefeather.com or call 01280 848 522. 

UK Delivery

We offer a range of flexible delivery options for addresses within the UK

UK

Customer Cost

Timescales

Standard Delivery

£6.00

(£10.00 for monogrammed items excluding candles)

1-3 working days (Approx 1 week for monogram candles)

(Baskets/Clutches take 1-2 weeks however any change to this will be stated on the product )

Next Day Delivery

(Not available on monogrammed items)

£8.00

Next day when ordered before 1pm Monday -Thursday

Saturday Delivery

£15.00

Sat when ordered before 1pm Friday

Northern Ireland Delivery

£10.00

2-7 days 

(Baskets/Clutches take 3-4 weeks)

Our Next Day and Saturday delivery is delivered by DPD and our Standard delivery service is delivered by DPD.

All orders require a signature on arrival, if you are not available at time of delivery our couriers will attempt to leave your parcel with a neighbour or will return the parcel to the depot for re-delivery. You will receive an email or text message prior to your delivery indicating it's scheduled time and day of delivery. It will provide you with the option to make various changes to suit you. 

International Delivery

Europe

Customer Cost

Timescales

Europe – Zones

Ireland

£15

2-7 days 

(Baskets/Clutches take 1-2 weeks)

Ireland

Channel Islands

£15

2-7 days 

(Baskets/Clutches take 1-2 weeks)

Channel Islands

Europe – Zone 1

£15 

 

2-7 days 

(Baskets/Clutches take1-2 weeks)

Belgium, France, Germany, Luxembourg, Monaco, Netherlands, Italy, Portugal, Spain

Europe – Zone 2

£20 

 

2-7 days 

(Baskets/Clutches take 1-2 weeks)

Austria, Cyprus, Denmark, Finland, Greece, Poland, Sweden

Europe – Zone 3

£25

 

2-7 days 

(Baskets/Clutches take 1-2 weeks)

Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Andorra, Lichtenstein, Norway, San Marino, Switzerland

 

Worldwide

Customer Cost

Timescales

Countries

USA

£30.00

up to 7 Working Days 

(Baskets/Clutches take 1-2 weeks)

USA

Australia

£30.00

up to 7 Working Days 

(Baskets/Clutches take 1-2 weeks)

Australia

Rest Of The World

£40.00

up to 7 Working Days 

(Baskets/Clutches take 1-2 weeks)

All other countries excluding those specified above

Taxes & Duties

Any customs or import duties are charged once a parcel reaches the destination country. Any additional charges must be paid by the recipient of the parcel. Unfortunately, we do not have any control over these charges and advise you contact your local customs office for current charges before placing the order.

Packaging

Baskets and bags are packaged in cotton dust bags and packed in a discreet cardboard box as our standard packaging. Clothing is wrapped in tissue paper and delivered either in a box or tough recycled plastic bag. Gift boxes can be purchased separately but are not appropriate for certain sizes of baskets, details are provided on individual product pages where applicable.

Tracking

All parcels are trackable once despatched. Details of your despatch will be received in your shipping confirmation email.

Monogrammed items

Depending on which items you are monogramming will depend on how quickly your items will be despatched

Clothing - 1-2 days

Throws – 1-4 days

Candles – 1-4 days

Towels – 1-4  days

Baskets and hand painted items– 1-4 weeks

This can differ from each item, please see individual item for more detailed delivery times.

Returns

We want you to be fully satisfied with your order, in the unlikely event this is not the case you can return your order to us within 14 days of receipt of your goods for an exchange or refund. We aim to process all refunds within 7 days of receipt of goods. 

We can only offer exchanges for alternative sizes or colours of the same product and all exchanges are subject to availability on return of goods. Please identify if you would like a return or exchange on the return email.

Returning Your Items

Please package your items and return your item/s to:

Rae Feather Returns
Northbarn
Middle Farm
Mixbury
NN13 5RN

Please note:

Customers will be responsible for shipping and handling charges to return items (unless items are faulty). We do not take responsibility for the shipping of your item and therefore suggest you consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that your items will arrive with us. If your items are faulty, the original shipping cost and the returns postage will be refunded. If you require any further information please email info@raefeather.com or call 01280 848522. Please fill out the returns form which is included in your order when returning your items in order for us to complete your return. 

Refunds

Refunds will be issued onto the original payment card or Paypal account.  Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Shipping costs will be excluded from your refund unless the items are faulty.  Items must be returned to us unused with all tags and original packaging still attached in a clean, unworn condition. For hygiene reasons, we cannot accept returns for swimwear, lingerie or earrings unless the product is faulty. Returns that do not meet our policy will be sent back to you.

Faulty Items

If your item is faulty on receipt of goods, you can return it for a refund within 30 days from the date you received it. If you have owned the item for more than 30 days, please contact Customer Care directly.

Personalised or Made to Order Goods

Please note that bespoke or personalised items cannot be changed or returned.  

Gift Vouchers

Unfortunately, we are unable to issue refunds on any gift vouchers.