The UK exited the European Union on 1st January 2021. While the transition period is in process there may be delays to your deliveries. We ship all our orders from the UK and are trying our best to get our orders out on time and as efficiently as possible. 

Order Dispatch 

As a consequence of Brexit we are noticing a high volume of delays with couriers processing international orders. When we dispatch your order you will receive a shipping notification with the relevant tracking information linked to the carrier website. We ask that you keep an eye on this tracking number and if there are any issues please do contact us here.

Customs & Duties

From 1st January 2021 all orders will be subject to import duties. Rae Feather will not be liable for these duties and you are required to settle these duty charges with the couriers via their website. We predominantly use TNT for all EU shipments and in some cases, Royal Mail which follows on to your local national postal service. In this transitional process please keep up to date with the tracking information provided as the courier companies will require you to process payment for any duties via their site before releasing goods from their depots. 

Rae Feather will not be responsible from any charges that are incurred as a consequence of the receiver not paying these charges promptly. 

EU Returns

If you are processing a return from any EU or associated countries you must email us at info@raefeather.com prior to processing your return shipment.