Amy Tote

£120

Easy To Pack

Handmade

Rustic woven palm straw and nostalgic shell beads combine for a bag that epitomises luxe boho charm. Imagined in a classic tote shape, this bag hangs from matching woven handles, making it the perfect shape for everything from beach trips to grocery shopping. A stunning shell bead tassel adds an artisanal final flourish.

  • 100% Palm Straw
  • Dimensions: W 45.5cm x H 62cm (These are approximate measurements, as it is a handmade product, sizes can vary in centimetres)

Due to the current COVID-19 crisis the couriers may be experiencing delays.

UK Delivery

UK

CUSTOMER COST

TIMESCALES  

Delivery Service Standard / Small Packages (will show on checkout)

£6 / £4.50

Royal Mail 48HR tracked                                                                                            

Larger monogrammed items

£10

Please see individual item description for delivery estimate

 

We use Royal Mail 48HR tracked service and DPD for our deliveries. Due to the current COVID-19 ciris the couriers may be experiencing delays. All non monogrammed orders will be sent out using the 48HR trackable service, however If you require your item sooner then please email info@raefeather.com or phone 01280848522. 

International Delivery

COUNTRY

CUSTOMER COST

DELIVERY TIMES

Republic of Ireland  and The Channel Islands

 

£4.50 Small Packages / £6 Medium Items / £10 Large Items

 2-7 days - For monogrammed items -  Please see individual item description for delivery estimate

 

Europe 

£10 Small Items / £15 Large Items 2-7 days - For monogrammed items - Please see individual item description for delivery estimate

 

USA

£20 Small Items / £30 Large Items

2-7 days - For monogrammed items - Please see individual item description for delivery estimate

 

Rest of World

£25 Small Items / £45 Large Items 2-7 days - For monogrammed items - Please see individual item description for delivery estimate



Taxes & Duties

Any customs or import duties are charged once a parcel reaches the destination country. Any additional charges must be paid by the recipient of the parcel. Unfortunately, we do not have any control over these charges and advise you contact your local customs office for current charges before placing the order.

Packaging

Baskets and bags are packaged in cotton dust bags and packed in a discreet cardboard box as our standard packaging. Clothing is wrapped in tissue paper and delivered either in a box or tough recycled paper bag. Gift boxes can be purchased separately but are not appropriate for certain sizes of baskets, details are provided on individual product pages where applicable.

Tracking

All parcels are trackable once despatched. Details of your dispatch will be received in your shipping confirmation email.

Returns

We want you to be fully satisfied with your order, in the unlikely event this is not the case you can return your order to us within 14 days of receipt of your goods for an exchange or refund. We aim to process all refunds within 7 days of receipt of goods. 

We can only offer exchanges for alternative sizes or colours of the same product and all exchanges are subject to availability on return of goods. Please identify if you would like a return or exchange on the return email.

Please fill out the downloadable returns form here.

Returning Your Items

Please package your items and return your item/s to:

Rae Feather Returns
Northbarn
Middle Farm
Mixbury
NN13 5RN

Please note:

Customers will be responsible for shipping and handling charges to return items (unless items are faulty). We do not take responsibility for the shipping of your item and therefore suggest you consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that your items will arrive with us. If your items are faulty, the original shipping cost and the returns postage will be refunded. If you require any further information please email info@raefeather.com or call 01280 848522. Please fill out the returns form which is included in your order when returning your items in order for us to complete your return. 

Refunds

Refunds will be issued onto the original payment card or Paypal account.  Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Shipping costs will be excluded from your refund unless the items are faulty.  Items must be returned to us unused with all tags and original packaging still attached in a clean, unworn condition. For hygiene reasons, we cannot accept returns for swimwear, lingerie or earrings unless the product is faulty. Returns that do not meet our policy will be sent back to you.

Faulty Items

If your item is faulty on receipt of goods, you can return it for a refund within 30 days from the date you received it. If you have owned the item for more than 30 days, please contact Customer Care directly.

Personalised or Made to Order Goods

Please note that bespoke or personalised items cannot be changed or returned.  

Gift Vouchers

Unfortunately, we are unable to issue refunds on any gift vouchers.

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