Love Heart & Coral Necklace

£22.50 £45
I like to bring a little love into as many pieces as possible and this piece is no exception. Easy to wear either short teamed up with a choker or wear long. Timeless and chic.
  • Colour: Yellow Marble 
  • Coral Horn
  • Stainless Steel heart
  • Adjustable Leather Tie

Christmas Delivery Dates

UK Last Order Dates

 Clothing & other non-monogram items

22nd December 

Please Note: If you would like to order on the Friday 23rd December you must order by 1pm and choose Saturday delivery for Guaranteed delivery on the 24th December.

Monogram items (inc. Slippers and Baskets) 16th December
Embroidered or printed items (inc. Clothing & Throws) 20th December

 

International Last Order Dates

Clothing & other non-monogram items

16th December 

Monogram items (inc. Slippers and Baskets) 12th December
Embroidered or printed items (inc. Clothing & Throws) 14th December


Please Note: We recommend that you use the Express shipping option as we cannot guarantee delivery if you choose the cheaper option at checkout. 

Christmas Returns

Non-personalised orders from the 1st November 2022 can be returned up to the 16th January 2023. 

UK Delivery

UK

CUSTOMER COST

TIMESCALES  

Free Delivery for all orders over £200 £0 Royal Mail 48HR Tracked

Delivery Service Standard

£6

 Royal Mail 48HR Tracked         

Next Day Delivery (Order before 1pm, Monday - Thursday - exc. Monogram Items)
£8
 DPD Next Day

Next Day Delivery before 12pm (Order before 1pm Monday-Thursday - Exc Monogrammed items)

£12.50

DPD Next Day pre 12pm service

Saturday Delivery - Order by 1pm Friday for Guaranteed Saturday delivery £13 DPD Saturday Service
Baskets and Monogrammed items £10 Royal Mail 48HR or 24HR Tracked

 

We use Royal Mail 48HR tracked service and DPD for our deliveries. All non monogrammed orders will be sent out using the 48HR trackable service, however If you require your item sooner then please email info@raefeather.com or phone 01280 734100

International Delivery

For International sales we have partnered with Global-e, a third party service acting as your seller-on-record. When you buy via Global-e, you will see that your payment method is charged by Global-e\Rae Feather and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the Order).

All charges will be clearly visible at checkout prior to completing the sale and all orders are sent with Duty paid.

European Delivery

Delivery costs are €12 and free if you spend over €240 and all duties are pre paid.

Rest of the World

All charges will be clearly visible at checkout prior to checking out. Deliveries to the United States are $14 and  free if you spend over $220.

Additional information

Additional charges may apply if you are ordering baskets or Larger items which you will be notified about prior to sending.

Due to increased COVID-19 restrictions, we expect that some orders may take longer than planned to be delivered. We are working hard to reduce delays across our delivery network and apologise for any inconvenience.

Of you have any questions at all prior to checking out then please email info@raefeather.com.

Packaging

Baskets and bags are packaged in cotton dust bags and packed in a discreet cardboard box as our standard packaging. Clothing is wrapped in tissue paper and delivered either in a box or tough recycled paper bag. Gift boxes can be purchased separately but are not appropriate for certain sizes of baskets, details are provided on individual product pages where applicable.

Tracking

All parcels are trackable once despatched. Details of your dispatch will be received in your shipping confirmation email

 

 

UK RETURNS

Please note that the service used is Tracked 48 with Royal mail and the cost of £3 will be deducted from the returned item unless you have received a wrong item or your item is faulty.

Here is the downloadable returns form here.

Please use the link below and follow the steps to generate your printed returns label or QR code.

http://www.royalmail.com/track-my-return/create/5282

Please print your label, attach it to the front of your parcel and send via the Post Office or present your QR code if you do not have access to a printer.

Please remember to obtain proof of postage and ensure that you enclose your completed Return Note inside your parcel. If you do have access to a printer these details can simply be written down on a piece of paper and placed in the parcel.

Customers will be responsible for shipping and handling charges to return items (unless items are faulty). We do not take responsibility for the shipping of your item and therefore suggest you use the trackable service above.

Returning parcels is easy with Royal Mail.  You can arrange a parcel collection from your home, place of work or even a nominated Safeplace for a day that is convenient for you. Simply book your collection for a small fee by visiting https://send.royalmail.com/collect/youritems and follow the process on screen

If your items are faulty, the original shipping cost and the returns postage will be refunded. If you require any further information please email info@raefeather.com or call 01280 734100.

Our returns address is below if you would like to use your own postal/courier service to return.

Rae Feather Returns
Unit 13
Stowe Castle Business Park
Bycell Road
Stowe 
Buckingham 
MK18 5AB

 

RETURNING ITEMS FROM OUTSIDE THE UK

All overseas customers should send returns to the address below:

Rae Feather Returns
Unit 13
Stowe Castle Business Park
Bycell Road
Stowe 
Buckingham 
MK18 5AB

We do not currently offer free returns to overseas customers, unless your item is faulty or you have received the incorrect items. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties.

Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

Here is the downloadable returns form here.

 

Refunds

Refunds will be issued onto the original payment card or Paypal account.  Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Shipping costs will be excluded from your refund unless the items are faulty.  Items must be returned to us unused with all tags and original packaging still attached in a clean, unworn condition. For hygiene reasons, we cannot accept returns for earrings unless the product is faulty. Returns that do not meet our policy will be sent back to you.

Faulty Items

If your item is faulty on receipt of goods, you can return it for a refund within 30 days from the date you received it. If you have owned the item for more than 30 days, please contact Customer Care directly.

Personalised or Made to Order Goods

Please note that bespoke or personalised items cannot be changed or returned.  

Gift Vouchers

Unfortunately, we are unable to issue refunds on any gift vouchers.

Jewellery - Earrings

For hygiene reasons, we will be unable to accept returns for any earrings purchased.

Skin Care

We will only accept returns on unopened items, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable. 

Complimentary Monogram Hammam Towel Offer

You will be able to redeem a complimentary monogram towel for orders over £150 when you add a Hammam Towel to your Basket. This offer will run from 14th-17th July while stocks last.

Should you choose to return the other items in your basket we will deduct the value of the towel from the purchase.

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