My King/My Queen Mug

£40

Handmade Bone China Mugs. Made in the UK collaboratively with Susan Rose China and the illustrator Heather Lafleur.

Growing up in Ireland I often heard men referring affectionately to their wife as "My Queen". Every Queen needs her King.

  • Height: 8.5cm. Depth 8cm.
  • Material: Ceramic
  • Set of 2

Due to the current COVID-19 crisis the couriers may be experiencing delays.

UK Delivery

UK

CUSTOMER COST

TIMESCALES  

Delivery Service Standard / Small Packages (will show on checkout)

£6 / £4.50

Royal Mail 48HR tracked                                                                                            

Baskets

£10

Please see individual item description for delivery estimate

 

We use Royal Mail 48HR tracked service and DPD for our deliveries. Due to the current COVID-19 crisis the couriers may be experiencing delays. All non monogrammed orders will be sent out using the 48HR trackable service, however If you require your item sooner then please email info@raefeather.com or phone 01280 734100

International Delivery

COUNTRY

CUSTOMER COST

DELIVERY TIMES

Republic of Ireland  and The Channel Islands

 

£4.50 Small Packages / £6 Medium Items / £10 Large Items

 2-7 days - For monogrammed items -  Please see individual item description for delivery estimate

 

Europe 

£10 Small Items / £15 Large Items 2-7 days - For monogrammed items - Please see individual item description for delivery estimate

 

USA

£20 Small Items / £30 Large Items

2-7 days - For monogrammed items - Please see individual item description for delivery estimate

 

Rest of World

£25 Small Items / £45 Large Items 2-7 days - For monogrammed items - Please see individual item description for delivery estimate

 

EU/Brexit Delivery Information

The UK exited the European Union on 1st January 2021. While the transition period is in process there may be delays to your deliveries. We ship all our orders from the UK and are trying our best to get our orders out on time and as efficiently as possible. 

Order Dispatch 

As a consequence of Brexit we are noticing a high volume of delays with couriers processing international orders. When we dispatch your order you will receive a shipping notification with the relevant tracking information linked to the carrier website. We ask that you keep an eye on this tracking number and if there are any issues please do contact us here.

Customs & Duties

From 1st January 2021 all orders that exceed a value of €150 will be subject to import duties. Rae Feather will not be liable for these duties and you are required to settle these duty charges with the couriers via their website. We predominantly use TNT for all EU shipments and in some cases, Royal Mail which follows on to your local national postal service. In this transitional process please keep up to date with the tracking information provided as the courier companies will require you to process payment for any duties via their site before releasing goods from their depots. 

Rae Feather will not be responsible from any charges that are incurred as a consequence of the receiver not paying these charges promptly. 

EU Returns

If you are processing a return from any EU or associated countries you must email us at info@raefeather.com prior to processing your return shipment. 

Taxes & Duties

Any customs or import duties are charged once a parcel reaches the destination country. Any additional charges must be paid by the recipient of the parcel. Unfortunately, we do not have any control over these charges and advise you contact your local customs office for current charges before placing the order.

Packaging

Baskets and bags are packaged in cotton dust bags and packed in a discreet cardboard box as our standard packaging. Clothing is wrapped in tissue paper and delivered either in a box or tough recycled paper bag. Gift boxes can be purchased separately but are not appropriate for certain sizes of baskets, details are provided on individual product pages where applicable.

Tracking

All parcels are trackable once despatched. Details of your dispatch will be received in your shipping confirmation email

Returns

We want you to be fully satisfied with your order, in the unlikely event this is not the case you can return your order to us within 14 days of receipt of your goods for an exchange or refund. We aim to process all refunds within 7 days of receipt of goods. 

We can only offer exchanges for alternative sizes or colours of the same product and all exchanges are subject to availability on return of goods. Please identify if you would like a return or exchange on the returns form.

 Please fill out the downloadable returns form here.

Please package your items and return your item/s to:

Rae Feather Returns
Unit 13
Stowe Castle Business Park
Bycell Road
Stowe 
Buckingham 
MK18 5AB

Please note:

Customers will be responsible for shipping and handling charges to return items (unless items are faulty). We do not take responsibility for the shipping of your item and therefore suggest you consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that your items will arrive with us. If your items are faulty, the original shipping cost and the returns postage will be refunded. If you require any further information please email info@raefeather.com or call 01280 848522. Please fill out the returns form which you can download from the website when returning your items in order for us to complete your return. 

Refunds

Refunds will be issued onto the original payment card or Paypal account.  Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Shipping costs will be excluded from your refund unless the items are faulty.  Items must be returned to us unused with all tags and original packaging still attached in a clean, unworn condition. For hygiene reasons, we cannot accept returns for earrings unless the product is faulty. Returns that do not meet our policy will be sent back to you.

Faulty Items

If your item is faulty on receipt of goods, you can return it for a refund within 30 days from the date you received it. If you have owned the item for more than 30 days, please contact Customer Care directly.

Personalised or Made to Order Goods

Please note that bespoke or personalised items cannot be changed or returned.  

Gift Vouchers

Unfortunately, we are unable to issue refunds on any gift vouchers.

Jewellery - Earrings

For hygiene reasons, we will be unable to accept returns for any earrings purchased.

Skin Care

We will only accept returns on unopened items, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable. 

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