Jasmine Dress

Delivery Information

Every order is thoughtfully packed with care for both your purchase and the planet. Your items are first placed inside a protective biodegradable plastic bag, then gently wrapped in soft tissue paper to ensure they arrive in perfect condition.

To make the unboxing experience special, each order is lightly sprayed with Rae’s favourite scent – Molecule 01 by Escentric Molecules, a clean, subtle fragrance. 

Finally, everything is sealed inside a brown, environmentally friendly mailing bag, keeping packaging simple, sustainable, and recyclable wherever possible.

Rae x

United Kingdom

Royal Mail Tracked 48 — £4.95
Free delivery on orders over £150.

Royal Mail Tracked 24 — £6.50
Order before 1pm for next-working-day delivery.

Ireland

Royal Mail delivered with our delivery partner Anpost— €9.00
Delivery within 2–3 working days.
Free delivery on orders over €200.

Europe

Delivery within 3–5 working days, from £10.95.
The exact delivery charge will be shown at checkout.

EU orders will not incur additional taxes or duties upon delivery.

International

• USA and Canada: £15.95
• Norway: £30.00
• Switzerland£17.95
• Australia: £16.95
• New Zealand: £17.95
• Asia: £18.95
• Rest of the World: £19.95

Delivery normally takes 3–8 working days, depending on the destination.

International orders outside the EU may be subject to local taxes and duties. These charges are the responsibility of the recipient.

We want you to be fully satisfied with your order. If, for any reason, you are not completely satisfied, you may return your items within 14 days of receipt for a refund or exchange. Refunds are usually processed within 7 working days of receiving your return.

• Exchanges: We can only offer exchanges for the same product in a different size or colour, and all exchanges are subject to stock availability.

• Outlet, Final Sale & Sample Sale Items: Please note these are non-returnable and non-exchangeable.

• Personalised, Made-to-Order & Earrings: These cannot be returned unless faulty.

We want you to be fully satisfied with your order. If, for any reason, you are not completely satisfied, you may return your items within 14 days of receipt for a refund or exchange. Refunds are usually processed within 7 working days of receiving your return.

• Exchanges: We can only offer exchanges for the same product in a different size or colour, and all exchanges are subject to stock availability.

• Outlet, Final Sale & Sample Sale Items: Please note these are non-returnable and non-exchangeable.

• Personalised, Made-to-Order & Earrings: These cannot be returned unless faulty.

United Kingdom Returns

To create your return label, please use our Returns Portal below.

If returning by post, please ensure the Returns Form is included inside your parcel and we recommend tracking your parcel.

Download Returns Form — please print and include this form with your return parcel.

• A cost of £3 will be deducted from your refund to cover return shipping (unless your item is faulty or incorrect).
• Create your return through our Returns Portal. You'll be guided through the process and provided with a return label or QR code where available.

• Always keep proof of postage.

UK Returns Address:
Rae Feather Returns
Tullylagan Country House Hotel
40B Tullylagan Road
Cookstown, BT80 8UP

Ireland Returns

You can return your items free of charge in person to either of our Dublin stores or by post.

Rae Feather – Glasthule
55 Glasthule Road
Glenageary
Dublin, A96 T2K3
Ireland

Rae Feather – Westbury Mall
The Westbury Mall, Balfe Street
Dublin 2, D02 NH29
Ireland
(Inside Westbury Mall, next to The Westbury Hotel)

If returning by post, please ensure the Returns Form is included inside your parcel and we recommend tracking your parcel.

Download Returns Form — please print and include this form with your return parcel.

International Returns

Overseas customers are responsible for the cost of returning items, unless the item is faulty or incorrect.

Please mark your package clearly as “Returned Goods” to avoid additional duties or charges.

Returns Address:
Rae Feather Returns
Tullylagan Country House Hotel
40B Tullylagan Road
Cookstown, BT80 8UP

Refunds

• Refunds are issued to your original payment method.

• Please allow up to 10 working days for the refund to appear in your account.

• Shipping costs are non-refundable unless your item is faulty or incorrect.

• Items must be unused, unworn, and in original packaging with tags attached.

• If you've received a faulty or incorrect item, please email info@raefeather.com within 14 days with your order number and details so we can resolve this for you as quickly as possible.

Special Notes

• Gift Vouchers are non-refundable.

• Gift With Purchase items must be returned if the full order is refunded; otherwise, their value will be deducted from your refund.

• Skin Care: Only unopened items with hygiene seals intact can be returned.