Delivery & Returns
|Free Delivery for all orders over £150||£0||Royal Mail 48HR Tracked|
Delivery Service Standard
Royal Mail 48HR Tracked
|Next Day Delivery (Order before 1pm, Monday - Thursday - exc. Monogram Items)||£6||DPD Next Day|
Next Day Delivery before 12pm (Order before 1pm Monday-Thursday - Exc Monogrammed items)
DPD Next Day pre 12pm service
|Saturday Delivery - Order by 1pm Friday for Guaranteed Saturday delivery||£13||DPD Saturday Service|
|Baskets and Monogrammed items||£10||Royal Mail 48HR or 24HR Tracked|
We use Royal Mail 48HR tracked service and DPD for our deliveries. All non monogrammed orders will be sent out using the 48HR trackable service, however If you require your item sooner then please email firstname.lastname@example.org or phone 01280 734100.
Delivery costs generally are £12 for standard delivery and £20 for express. If you spend £200, standard delivery is free.
Baskets are charged at £30 - £55 for delivery dependent on size and destination. Please ensure you check out using the Basket shipping option if you have a basket included in your order.
Standard delivery and the Free delivery option are generally sent by Royal Mail. Once you have your tracking number from us your delivery can be tracked in your own country by completing this link below.
Duties and taxes are included for most orders. You will see clearly at the checkout to see whether you are eligible.
If you have any questions at all prior to checking out then please email email@example.com.
Baskets and bags are packaged in cotton dust bags and packed in a discreet cardboard box as our standard packaging. Clothing is wrapped in tissue paper and delivered either in a box or tough recycled paper bag. Gift boxes can be purchased separately but are not appropriate for certain sizes of baskets, details are provided on individual product pages where applicable.
All parcels are trackable once despatched. Details of your dispatch will be received in your shipping confirmation email
Please note that the service used is Tracked 48 with Royal mail and the cost of £3 will be deducted from the returned item unless you have received a wrong item or your item is faulty.
VERY IMPORTANT - Please print and include the Downloadable returns form. Print here.
Please use the link below and follow the steps to generate your printed returns label or QR code.
Please print your label, attach it to the front of your parcel and send via the Post Office or present your QR code if you do not have access to a printer.
Please remember to obtain proof of postage and ensure that you enclose your completed Return Note inside your parcel. If you do have access to a printer these details can simply be written down on a piece of paper and placed in the parcel.
Customers will be responsible for shipping and handling charges to return items (unless items are faulty). We do not take responsibility for the shipping of your item and therefore suggest you use the trackable service above.
Returning parcels is easy with Royal Mail. You can arrange a parcel collection from your home, place of work or even a nominated Safeplace for a day that is convenient for you. Simply book your collection for a small fee by visiting https://send.royalmail.com/
If your items are faulty, the original shipping cost and the returns postage will be refunded. If you require any further information please email firstname.lastname@example.org or call 01280 734100.
Our returns address is below if you would like to use your own postal/courier service to return.
Rae Feather Returns
Stowe Castle Business Park
RETURNING ITEMS FROM OUTSIDE THE UK
All overseas customers should send returns to the address below:
Rae Feather Returns
Stowe Castle Business Park
Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
Here is the downloadable returns form here.
Refunds will be issued onto the original payment card or Paypal account. Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Shipping costs will be excluded from your refund unless the items are faulty. Items must be returned to us unused with all tags and original packaging still attached in a clean, unworn condition. For hygiene reasons, we cannot accept returns for earrings unless the product is faulty. Returns that do not meet our policy will be sent back to you.
If your item is faulty on receipt of goods, you can return it for a refund within 30 days from the date you received it. If you have owned the item for more than 30 days, please contact Customer Care directly.
Personalised or Made to Order Goods
Please note that bespoke or personalised items cannot be changed or returned.
Unfortunately, we are unable to issue refunds on any gift vouchers.
Jewellery - Earrings
For hygiene reasons, we will be unable to accept returns for any earrings purchased.
We will only accept returns on unopened items, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.
Complimentary LOVE Bracelet Offer
You will be able to redeem a complimentary x1 LOVE bracelet towel for orders over £100 when you add a Love Bracelet to your Basket. This offer will run from Friday 17th February to Sunday 19th February while stocks last.
Should you choose to return the other items in your basket we will deduct the value of the braclet from the purchase.