We want you to be fully satisfied with your order, in the unlikely event this is not the case you can return your order to us within 14 days of receipt of your goods for an exchange or refund. We aim to process all refunds within 7 days of receipt of goods. 

We can only offer exchanges for alternative sizes or colours of the same product and all exchanges are subject to availability on return of goods. Please identify if you would like a return or exchange on the returns form.

CUSTOMER RETURNS SERVICE UK ONLY

Please note that the service used is Tracked 48 with Royal mail and the cost of £3 will be deducted from the returned item.

Here is the downloadable returns form here.

Please use the link below and follow the steps to generate your printed returns label or QR code.

http://www.royalmail.com/track-my-return/create/5282

Please print your label, attach it to the front of your parcel and send via the Post Office or present your QR code if you do not have access to a printer.

Please remember to obtain proof of postage and ensure that you enclose your completed Return Note inside your parcel. If you do have access to a printer these details can simply be written down on a piece of paper and placed in the parcel.

Our returns address is below if you would like to use your own postal/courier service to return.

Rae Feather Returns
Unit 13
Stowe Castle Business Park
Bycell Road
Stowe 
Buckingham 
MK18 5AB

Please note:

Customers will be responsible for shipping and handling charges to return items (unless items are faulty). We do not take responsibility for the shipping of your item and therefore suggest you use the trackable service above. We do not guarantee that your items will arrive with us. If your items are faulty, the original shipping cost and the returns postage will be refunded. If you require any further information please email info@raefeather.com or call 01280 734100.

Non UK Returns

If you need to return your items please use a trackable method and send to the address above, if you need assistance, please do not hesitate to contact us.

Refunds

Refunds will be issued onto the original payment card or Paypal account.  Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Shipping costs will be excluded from your refund unless the items are faulty.  Items must be returned to us unused with all tags and original packaging still attached in a clean, unworn condition. For hygiene reasons, we cannot accept returns for earrings unless the product is faulty. Returns that do not meet our policy will be sent back to you.

Faulty Items

If your item is faulty on receipt of goods, you can return it for a refund within 30 days from the date you received it. If you have owned the item for more than 30 days, please contact Customer Care directly.

Personalised or Made to Order Goods

Please note that bespoke or personalised items cannot be changed or returned.  

Gift Vouchers

Unfortunately, we are unable to issue refunds on any gift vouchers.

Jewellery - Earrings

For hygiene reasons, we will be unable to accept returns for any earrings purchased.

Skin Care

We will only accept returns on unopened items, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.