Returns

 

Returns & Exchanges

We want you to be fully satisfied with your order. If, for any reason, you are not completely satisfied, you may return your items within 28 days of receipt for a refund or exchange. Refunds are usually processed within 7 working days of receiving your return.

  • Exchanges: We can only offer exchanges for the same product in a different size or colour, and all exchanges are subject to stock availability.

  • Outlet, Final Sale & Sample Sale Items: Please note these are non-returnable and non-exchangeable.

  • Personalised, Made-to-Order & Earrings: These cannot be returned unless faulty.

UK Returns

  • Returns are sent using Royal Mail Tracked 48. A cost of £3 will be deducted from your refund unless your item is faulty or incorrect.

  • VERY IMPORTANT - Please print and include the Downloadable returns form.  Print here.

  • To generate your return label or QR code, follow this link:
    Royal Mail Returns Portal

  • Attach your label to the front of your parcel or present the QR code at the Post Office if you don’t have a printer.

  • Always keep proof of postage.

👉 You can also arrange a home or workplace collection with Royal Mail for a small fee: Book a Collection

UK Returns Address:
Rae Feather Returns
Meteor Space, Door 21
7 Corchoney Road
Cookstown, BT80 9HU

International Returns

  • Overseas customers are responsible for the cost of returning items (unless faulty or incorrect).

  • Mark the package as “Returned Goods” to avoid additional duties.

  • Please include the Returns Form inside your parcel.

International Returns Address:
Rae Feather Returns
Meteor Space, Door 21
7 Corchoney Road
Cookstown, BT80 9HU

We strongly recommend using a tracked service and retaining proof of postage, as we cannot be responsible for items lost in transit.

Refunds

  • Refunds are made to your original payment method (card or PayPal).

  • Please allow up to 10 working days for the refund to appear in your account.

  • Shipping costs are non-refundable unless your item is faulty or incorrect.

  • Items must be unused, unworn, and in original packaging with tags attached.

  • Earrings and opened skincare products cannot be returned unless faulty.

Faulty or Incorrect Items

  • Faulty items can be returned for a full refund within 30 days of receipt.

  • If you’ve received the wrong item, please contact us at info@raefeather.com within 14 days for a replacement or refund.

Special Notes

  • Gift Vouchers are non-refundable.

  • Gift With Purchase items must be returned if the full order is refunded; otherwise, their value will be deducted from your refund.

  • Skin Care: Only unopened items with hygiene seals intact can be returned.