These terms and conditions apply to all orders placed by the customer (referred to as “you” or “your”) with rae feather (“rae feather” “us” or “we”), at www.raefeather.com (“website”). Please read our Terms and Conditions carefully before placing any orders on the website. By placing an order, you agree and accept these Terms and Conditions. We may modify these Terms and Conditions occasionally, should you not agree with the Terms and Conditions or are unclear with any aspect please contact us on firstname.lastname@example.org. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
We make every effort to display accurate stock availability on the website but stock levels are subject to change without notification.
Please note that all orders are subject to availability and stock is not reserved until your order has been confirmed. Items placed in your basket are not reserved and may be purchased by other customers.
To be able to place an order from our website you will be asked to register. You must provide your name, email address and a password to register. You are required to provide information that is true, accurate and current.
If any of your registration details change please update this on the website or notify us on email@example.com
You will be asked to provide a password when registering and this should be kept secure at all times.
Completing an order
Before completing an order you can review your order including total price and shipping charges. Once you submit your order by pressing confirm in checkout you have agreed to pay the total amount due and have agreed to the terms and conditions.
We accept payment online using MasterCard, VISA, Maestro, Amex and PayPal.
Payment for your order is taken at the time your order is placed. The currency used in British Pounds (GBP). VAT is included in all our prices.
You are required to provide payment details that are valid and correct and you confirm that you are the person referred to in the billing information provided. Rae feather reserve the right to cancel orders if they do not meet all or any of the security requirement and to restrict multiple quantities or an item, or of orders being shipped to any one customer or postal address.
You will receive an online confirmation on your screen once your order has been placed, as well as an email confirmation.
Changes to your placed order
We aim to deliver orders as quickly as possible so once your order has been placed we are unable to make changes to your order. If you wish to change a placed order you must contact us as soon as possible at firstname.lastname@example.org or call on +44 1280 734100.
All prices are displayed in British pounds (£/GBP). All prices exclude shipping fees which will be added in checkout and will differ based on which country your order is shipped to. You can select shipping country in checkout.
If you are placing an order using a card or PayPal account which is not denominated in British pounds (£/GBP) your card issuer or PayPal will calculate the applicable exchange rate to process the transaction. Rae feather is not responsible for any exchange rates.
Any customs or import duties are charged once a parcel reaches the destination country. Any additional charges must be paid by the recipient of the parcel. Unfortunately we do not have any control over these charges and advise you contact your local customs office for current charges before placing the order.
We will dispatch approved orders as quickly as possible but delivery timescales will be dependent on the delivery method chosen in checkout. Delivery times vary depending on country and certain postcodes within the UK. We cannot be held responsible for any delays caused by destination customs clearance processes.
If we are unable to dispatch all or part of an order due to stock or other reasons, we will inform you as quickly as possible. In this case, you will be able to cancel the order and a refund for the full order amount, including shipping will be provided to you.
Your right to cancel an order
You have the right to cancel your order in writing within 7 days of delivery of the goods. You will need to return the item(s) by post. Once returned we will refund all items undamaged, unused and with all labels and tags intact.
If returns are damaged, soiled, washed, worn (other than trying the item on) or alternated the products may not be accepted and may be sent back to the customer and/or a refund refused.
If you receive a faulty item please contact us so we can arrange for the items to be returned.
Every effort has been made to accurately display products and colours on the website however colours can display differently due to your computer.
All rights, including copyrights on the website remain with Rae feather. Any use of content from this website is prohibited without our permission.
Monogram Baskets, Clutches and Small Baskets
Please be gentle with these items, our baskets and clutches are custom made, hand painted products. The weave on the basket and/or clutch may move and chipping may occur with use. Rae Feather offer a 'touch up service' which is free of charge within 6 months of dispatch (not including postage) for UK residents, please email email@example.com for more information. For items over 6 months old and/or for our overseas customers please email firstname.lastname@example.org for more information or a quote. There may be discrepancies with other items of this product and will differ from time to time with regards to size, finish and colour variation.
Monogram Totes, Canvas Bags & Clutches, Throws, Towels, Scarves, Candles & Notebooks
Due to personalisation all the above products are non-refundable and non-exchangeable, please contact email@example.com with any queries.
Canvas Bags & Clutches - Sponge Clean / Dry Clean Only
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Please see specific terms & conditions if you are entering a competition here.
Gift With Purchase
13th - 16th July 2023: Gift with purchase offer only valid when you spend over £180 for non-sale items. Personalised tote bags are non-refundable and the value (£95) will be deducted from order if items are returned. Please refer to the non-personalised tote bag for an alternate option. Non-personalised tote bag returns will be accepted. Offer valid until 16th July 2023 at midnight BST
Sample Sale - Final Sale
These items are Non Refundable or exchangeable.