Terms & Conditions

These terms and conditions apply to all orders placed by the customer (referred to as “you” or “your”) with rae feather (“rae feather” “us” or “we”), at www.raefeather.com (“website”). Please read our Terms and Conditions carefully before placing any orders on the website. By placing an order, you agree and accept these Terms and Conditions. We may modify these Terms and Conditions occasionally, should you not agree with the Terms and Conditions or are unclear with any aspect please contact us on info@raefeather.com. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Brand Collaboration Advent Calendar

1.The promoter is: Rae Feather Ltd (company no. 06984512) whose registered office is at Suite 4, Featherbed Court, Mixbury, NN13 5RN. 2.The competition is open to residents of the United Kingdom aged 18 years or over except employees of Rae Feather and their close relatives and anyone otherwise connected with the organisation or judging of the competition. 3.There is no entry fee and no purchase necessary to enter this competition. 4.By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. 5.Route to entry for the competition and details of how to enter are via http://www.raefeather.com. 6.Only one entry will be accepted per person per day. Multiple entries from the same person on one day will be disqualified. 7.Closing date for entry will be Friday 14th December 2o19 . After this date the no further entries to the competitions will be permitted. 8.No responsibility can be accepted for entries not received for whatever reason. 9.The rules of the competition and how to enter are as follows: Entry via landing page promoted on Instagram and raefeather.com. Entrants enter the prize draw by entering their email address on the competition landing page and confirming their email address via the email received. 10.The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter. 11.The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition. 12. The prizes are as follows:

5th December Rae Feather Grace Basket Lily & Lionel X Dress
6th December Rea Feather Green Handle Basket Votary Super Seed Oils Gift Box
7th December Rae Feather Monogram Pouch in exclusive custom colours ByEloise 12 Hair Tyes
8th December Rae Feather Daniella Draper Signature Bangle
9th December Rea Feather Easy Pleat Trouser FWP By Rae Sweatshirt
10th December Rae Feather Monogram Sunglasses Case Alexis Amor Rae Sunglasses
11th December                Rae Feather Slippers Ruuby App 90min Massage Treatment
12th December Rae Feather Leather Luggage Tag Dinner for two at restaurant
13th December Rae Feather  Stripe Cotton Tote Kamba Swim Swimsuit
14th December Rae Feather  Key Ring Iris Fashion £100 Gift Voucher
15th December Rae Feather  Sweatshirt Bodas Underwear Set
16th December Rae Feather Nightdress and slippers
 
The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. 13. Winners will be chosen:  at random by software, from all entries received and verified by Promoter and or its agents. 14. The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. 15. The promoter will notify the winner when and where the prize can be collected / is delivered. 16. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into. 17. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. 18. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England. 19. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. 20. The winner’s name will be available 28 days after closing date by emailing the following address: info@raefeather.com 21. Entry into the competition will be deemed as acceptance of these terms and conditions. 22. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Rae Feather and not to any other party unless requested to do so. The information provided will be used in conjunction with the following Privacy Policy found at https://www.raefeather.com/privacy-policy

Hamper Terms & Conditions

1.The promoter is: Rae Feather Ltd (company no. 06984512) whose registered office is at Suite 4, Featherbed Court, Mixbury, NN13 5RN 2.The competition is open to residents of the United Kingdom aged 18 years or over except employees of Rae Feather and their close relatives and anyone otherwise connected with the organisation or judging of the competition 3.There is a £5 ticket entry fee with all sales from tickets going to The Princes Trust Foundation, registered charity number 1079675: 4.By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. 5. Route to entry for the competition and details of how to enter are via https://mailchi.mp/raefeather/christmascharityhamper 6.Entrants can buy mutliple tickets in quantities of £5 for additional entries into the draw. 7.Closing date for entry will be Friday 20th December 2o19 . After this date the no further entries to the competitions will be permitted, but donations may still be accepted. 8.No responsibility can be accepted for entries not received for whatever reason. 9.The rules of the draw and how to enter are as follows: Entry via Givey Fundraising page(https://www.givey.com/raefeatherchristmasgifthamperprincestrust) where by entrants can buy tickets in multiples of £5. The email address and contact connected to the purchase of the tickets will then be included in the draw. 10.The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter. 11.The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition. 12. The prizes are as follows:
A Lily & Lionel dress, Votary Super Seeds Oils Gift Set, ByEloise assorted hair ties, Danielle Draper Signature Bangle, FWP By Rae Sweatshirt , Alexis Amor 'Rae' Sunglasses, Ruuby App 90 Min Massage Treatment, Dinner for two at Coworth Park, Kamba Swim Gift Voucher, Iris Fashion Boutique Gift Voucher, Bodas Every Day Knicker Set
Rae Feather loungewear set. 
13.The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.14. Winners will be chosen at random by software, from all entries received and verified by Promoter and or its agents.14. The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. 15. The promoter will notify the winner when and where the prize can be collected / is delivered. 16. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into. 17. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. 18. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England. 19. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
20. The winner’s name will be available 28 days after closing date by emailing the following address: info@raefeather.com 21. Entry into the competition will be deemed as acceptance of these terms and conditions.
22. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Rae Feather and not to any other party unless requested to do so. The information provided will be used in conjunction with the following Privacy Policy found at https://www.raefeather.com/privacy-policy

Product Availability

We make every effort to display accurate stock availability on the website but stock levels are subject to change without notification.

Please note that all orders are subject to availability and stock is not reserved until your order has been confirmed. Items placed in your basket are not reserved and may be purchased by other customers.

Registering

To be able to place an order from our website you will be asked to register. You must provide your name, email address and a password to register. You are required to provide information that is true, accurate and current.

If any of your registration details change please update this on the website or notify us on info@raefeather.com

You will be asked to provide a password when registering and this should be kept secure at all times.

Completing an order

Before completing an order you can review your order including total price and shipping charges. Once you submit your order by pressing confirm in checkout you have agreed to pay the total amount due and have agreed to the terms and conditions.

Payment

We accept payment online using MasterCard, VISA, Maestro, Amex and PayPal.

Payment for your order is taken at the time your order is placed. The currency used in British Pounds (GBP). VAT is included in all our prices.

You are required to provide payment details that are valid and correct and you confirm that you are the person referred to in the billing information provided. Rae feather reserve the right to cancel orders if they do not meet all or any of the security requirement and to restrict multiple quantities or an item, or of orders being shipped to any one customer or postal address.

Order Confirmation

You will receive an online confirmation on your screen once your order has been placed, as well as an email confirmation.

Changes to your placed order

We aim to deliver orders as quickly as possible so once your order has been placed we are unable to make changes to your order. If you wish to change a placed order you must contact us as soon as possible at info@raefeather.com or call on +44 1280 848 522.

Pricing

All prices are displayed in British pounds (£/GBP). All prices exclude shipping fees which will be added in checkout and will differ based on which country your order is shipped to. You can select shipping country in checkout.

If you are placing an order using a card or PayPal account which is not denominated in British pounds (£/GBP) your card issuer or PayPal will calculate the applicable exchange rate to process the transaction. Rae feather is not responsible for any exchange rates.

Any customs or import duties are charged once a parcel reaches the destination country. Any additional charges must be paid by the recipient of the parcel. Unfortunately we do not have any control over these charges and advise you contact your local customs office for current charges before placing the order.

Delivery

We will dispatch approved orders as quickly as possible but delivery timescales will be dependent on the delivery method chosen in checkout. Delivery times vary depending on country and certain postcodes within the UK. We cannot be held responsible for any delays caused by destination customs clearance processes.

If we are unable to dispatch all or part of an order due to stock or other reasons, we will inform you as quickly as possible. In this case, you will be able to cancel the order and a refund for the full order amount, including shipping will be provided to you.

Your right to cancel an order

You have the right to cancel your order in writing within 7 days of delivery of the goods. You will need to return the item(s) by post. Once returned we will refund all items undamaged, unused and with all labels and tags intact.

If returns are damaged, soiled, washed, worn (other than trying the item on) or alternated the products may not be accepted and may be sent back to the customer and/or a refund refused.

Faulty Items

If you receive a faulty item please contact us so we can arrange for the items to be returned.

Product Images

Every effort has been made to accurately display products and colours on the website however colours can display differently due to your computer.

Rights

All rights, including copyrights on the website remain with rae feather. Any use of content from this website is prohibited without our permission.

Monogram Baskets, Clutches and Small Baskets

Please be gentle with these items,  our baskets and clutches are custom made, hand painted products. The weave on the basket and/or clutch may move and chipping may occur with use.  Rae Feather offer a 'touch up service' which is free of charge within 6 months of dispatch (not including postage) for UK residents, please email info@raefeather.com for more information.  For items over 6 months old and/or for our overseas customers please email info@raefeather.com for more information or a quote.  There may be discrepancies with other items of this product and will differ from time to time with regards to size, finish and colour variation.

Monogram Totes, Canvas Bags & Clutches, Throws, Towels, Scarves, Candles & Notebooks

Due to personalisation all the above products are non-refundable and non-exchangable, please contact info@raefeather.com with any queries.

Canvas Bags & Clutches - Sponge Clean / Dry Clean Only